Important Information About Your Online Galleries ...
It has come to our attention that a number of you are having problems with our online proofing/ordering site.
First, let me say that we regret the inconvenience and are working to solve the problem. We have hosted our online proofing/ordering with the same company for a number of years without incident, but, because of some changes in their business practices, we will be moving to a self-hosted proofing and ordering system in early 2008. Until then, here are some important things for you to know:
1.) DO NOT register with the site when you log on to look at your photos. They will attempt to collect your personal information and email address but please know that they are NOT doing this on our behalf. They are not authorized to contact our clients or to sell you any products whatsoever. They are only authorized to process your reprint orders. We never give out our clients' contact information.
We already know how to contact you! Simply click the button that says "continue", enter your password, and enjoy your photos.
2.) You must have cookies enabled on your computer in order to order photographs.
3.) Any photos placed in your favorites folder will only remain there for 24-72 hours. The favorites are geared toward those of you who wish to make a purchase, and not as a place to store your images for later use. Again, this is a function of the host company and not something that we have decided.
4.) You cannot use the "album" function.
5.) In your online gallery, there will be a caption under each photo that says "photo id". For wedding clients, this number should match the number in your proof magazine.
Please let us know right away if you experience any problems accessing, viewing, or ordering from your galleries. We want your shopping experience to be a fabulous one and we are constantly working toward that goal. Thanks so much for your patience.






